TERMS & CONDITIONS - KMDA

1  TERMS AND CONDITIONS

1.1  GENERAL PROVISIONS

The rooms of the Royal Zoological Society of Antwerp - Koninklijke Maatschappij voor Dierkunde van Antwerpen (hereinafter referred to as “KMDA”) include all rooms and spaces in the Elisabeth Center Antwerp (hereinafter referred to as “ECA”). Flanders Meeting & Convention Center Antwerp (hereinafter referred to as “FMCCA”) is the activity of meetings and conferences that takes place in the ECA. The ECA is located at Koningin Astridplein 20-26 in 2018 Antwerp. Knowledge for Growth (hereinafter referred to as “the event” and “KFG”) is flanders.bio’s flagship event. flanders.bio is the organiser of the event and exhibition.

1.2  CLOAKROOM

KMDA provides a manned cloakroom. If the cloakroom number is lost, €5 excluding VAT will be charged. The articles for which no cloakroom number can be offered, will only be returned at the end of the event based on a good description.
The contents of coats and bags are not the responsibility of KMDA and are therefore not insured. KMDA is only liable for missing items from the cloakroom during the duration of the event. Items that remain after the event are added to the lost and found (see 1.7). KMDA is liable up to a maximum of €125 excl. VAT per item if it goes missing.

1.3  RESPECT AND DIGNITY

The ECA should be a place where both employees and guests are treated with respect and dignity. Abusive language, racism and disruptive behaviour will not be tolerated. This may lead to removal from the ECA without reimbursement of any costs.

1.4  DRUGS AND SMOKING PROHIBITION

The use and presence of soft or hard drugs is expressly prohibited on the grounds and in the buildings of KMDA. A general smoking ban applies in the KMDA buildings, determined in accordance with the law of 22/12/2009, concerning a general regulation for smoke-free closed places accessible to the public and to protect employees against tobacco smoke (B.S. 29/12/2009). This applies to standard cigarettes as well as to e-cigarettes and vapers. Persons under the influence will be denied (further) access. Any misuse or violation of these rules and regulations may lead to the permanent denial of access. In the event of non-compliance, a fine of € 250 excl. VAT per violation can be charged on site, without prejudice to KMDA's right to compensation for the actual damage suffered.

1.5  WHEELCHAIRS

The ECA is a wheelchair-friendly building. This means that all rooms are accessible via lifts or sloping ramps. The control panel in the lift is adapted to wheelchair height. There are three disabled toilets in the Atrium. KMDA can make wheelchairs available on request. Wheelchair spaces are available in the concert hall. KMDA must have the necessary information at least 2 days before the event, so that the chairs that are located in these places can be removed.

1.6  ANIMALS

Pets are not allowed on the grounds and in the buildings of KMDA, nor does KMDA provide care for pets. Guide dogs and assistance dogs may enter under the supervision of their owner, provided they have an official recognition (passport). Please report this to KMDA in writing in good time.

1.7  LOST PROPERTY

After the event, lost items will be collected by KMDA. The objects are kept for up to three months after they are found and then destroyed. KMDA is not liable for the safe storage of abandoned objects. Lost items will only be returned after a detailed description in advance.

1.8  ADVERTISING

It is prohibited to distribute or let distribute advertising or promotional material of any kind in the areas of KMDA without the prior written consent of flanders.bio. The same applies to the placement of flags, banners, posters, panels or commercial presentations of any kind and form. An exception exists for exhibitors within the area of their exhibition stand.

1.9  FORCE MAJEURE

flanders.bio is released from its obligations towards the customer and cannot be held liable for compensation in the event of force majeure, such as but in no way limited to a fire, natural disaster, pandemic, terrorism, terrorist threat, acts or regulations of public authorities or decisions of a court, strike or other forms of social unrest, the absence of electricity or other essential facilities, defects in technical, technological, ICT or network-related resources, or any other or similar cause, beyond the reasonable control of flanders.bio. The customer will not be able to assert any right to compensation in any way whatsoever. However, the parties undertake to enter into amicable mutual consultations in order to implement this agreement to the extent possible.

1.10  LOW EMISSION ZONE

Since 1 February 2017, a low-emission zone (LEZ) has been in place in Antwerp to improve air quality. Vehicles that emit a lot of soot and particulate matter are no longer allowed to enter this zone. More information at: www.slimnaarantwerpen.be/en/lez.

2  SAFETY

2.1  POINT OF CONTACT

The flanders.bio event coordinator is the general point of contact for the customer, also in case of emergency. Any incident must be reported to this person. This prevents the emergency services from being called through different channels and reduces the risk of unnecessary reports. In the event of an incident, the customer is requested to clearly explain who is involved in the incident, what happened and where the incident took place.

2.2  (FIRE) SAFETY

Doors, exits and emergency exits must not be blocked, locked, or kept open. Emergency aids and signalling must always be accessible and visible without obstacles. The customer is prohibited from bringing objects that pose a risk to fire safety (substances, flammable materials…) into the ECA. No cables without a cable management system may be laid in the passageways.

2.3  ACCESS

KMDA and flanders.bio employees have the right to refuse access to persons:

• who are in possession of weapons, dangerous objects, alcohol, narcotics...;
• who have already been found in possession of weapons, dangerous objects, alcohol, narcotics... in the ECA or in its vicinity;
• whose behaviour is suspicious or suggests that they are involved in drug trafficking;
• who are under the influence of alcohol and/or narcotics;
• that cause nuisance;
• who have already caused nuisance in the past
• whose presence can disrupt the (event) experience of other visitors due to a lack of personal hygiene.

If such persons are already in the ECA, they may be removed without reimbursement of the entry ticket, if applicable. If the situation requires it, the police will be notified.